Software Engineer II

Overview

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures

Position: Software Engineer II

Location: Bangalore

Duration: 12 Months

Job Type: Contract

Work Type: Onsite

Shift Timings: Night shift (9pm- 6am)

Job Description

• We are seeking a highly skilled DevOps Support Specialist to join our Platform Onboarding and DevOps team. This role is focused on supporting an integrated ecosystem of commercial, open source, and custom-developed tools that constitute our managed services delivery platform.
  
  

• Conduct thorough root cause analysis to determine the underlying causes of issues.
• Develop and implement effective resolution plans to address identified problems.
• Engage in debugging processes to reproduce and verify issues before applying fixes.
• Utilize defect reporting mechanisms to document issues accurately for future reference
  
  

• Support and manage the integration of various tools within our platform environment, ensuring seamless interoperability between commercial, open-source, and custom solutions.
  
  

• Utilize ServiceNow for ITSM processes effectively to streamline support operations. This includes ticket management, incident response and change management.
  
  

• Actively participate in a 24x7 on-call rotation, providing prompt resolution to critical issues impacting platform stability and service delivery.
  
  

• Leverage tools like Ansible, Puppet, or Chef to maintain desired system configurations across the platform’s diverse environment.
  
  

• Enhance efficiency by automating routine tasks and optimizing continuous integration and continuous deployment (CI/CD) pipelines.
  
  

• Monitor system performance metrics to identify bottlenecks and areas for improvement. Implement strategies to enhance reliability and speed of deployments.
  
  

• Work closely with cross-functional teams (including development, operations, and client-facing groups) to align technical tasks with business objectives.
  
  

• Education: Bachelor’s degree in computer science, Information Technology, or related field. Advanced degrees preferred.
  
  

• 3+ years of experience in a DevOps role.
• Proven track record of supporting integrated technology platforms.
• Experience with ServiceNow for ITSM processes.
• Familiarity with 24/7 operational support environments.
• Experience with operational support and management of one of more of the following tools is required, Kubernetes, Teleport Remote Access, ServiceNow, Prometheus, Grafana, Mimir, or Loki.
• Experience managing and supporting Kubernetes clusters and mission critical workloads running on them.
  
  

• Strong analytical skills to identify root causes of technical issues.
• Proficient in using debugging and diagnostic tools.
• Experience with IT service management frameworks such as ITIL.
• Ability to document and communicate findings effectively for stakeholder engagement.
• Strong understanding of configuration management systems (e.g., Ansible, Puppet, Chef).
• Ansible preferred.
• Strong understanding of Kubernetes concepts such as Pods,Deployments, Services, Ingress, Helm Charts and their proper use.
• Knowledgeable about monitoring tools and practices.
• Prometheus and Grafana experience preferred.
• Experience in leveraging CI/CD pipelines in an operationalenvironment is beneficial.
  
  

• Excellent communication and collaboration abilities.
• Ability to work under pressure and manage multiple priorities.
• Problem-solving skills with a focus on rapid resolution of issues.
  
  

• Devops Engineer
• Ansible Automation
• Python scripts
• Prometheus (preferred)
• Troubleshooting, Linux & CI/CD pipelines
  
  

• Total Exp – 3-5 Years
• Rel Exp – 3+ years