Software Engineer-MSD Dynamics/CRM experience Min 6 months exp- 2 yrs exp

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and CRM platforms.

The Opportunity:

The candidate will work as part of the Client Services CRM team and will bring proven experience in developing and delivering CRM solutions for the business, resulting in an increase in tangible value. The candidate will design and develop applications on the Microsoft Dynamics 365 (MSD) platform and continuously strive to improve the effectiveness and efficiency of the Client Services business function. The ideal candidate will bring robust experience and expertise in developing technical solutions for the respective business function. This role will participate in various design discussions, create solution design deliverables, develop technologies, and ensure successful delivery of business capabilities.

The Work itself:

• Design, and implement solution for our business partners using Microsoft Dynamics 365 (Customer Service Hub).
  
  

• Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design architecture and solution.
  
  

• Lead, manage and drive the project delivery from the front by liaising with several Tech and Business stakeholders.
  
  

• Define the scope of the project in collaboration with business and IT stakeholders.
  
  

• Monitor the progress of the project and make necessary adjustments to ensure the successful completion of the project.
  
  

• Able to work on multiple initiatives with different/competing timelines and demands.
  
  

• Review the quality of the work completed with the project team on a regular basis to ensure it meets the Visa project and development methodology standards.
  
  

• Promote DevOps, Agile methodology to improve the speed and quality of delivery.
  
  

• Manage and collaborate with product vendors and systems integrators and deliver solutions on time and on budget.
  
  

• Work with enterprise and domain architects as needed to evolve strategies, policies, processes, procedures, blueprints and standards related to CRM platform.
  
  

• Drive for operational excellence to reduce the technical debt and be fully accountable for the end-to-end management of the services you are in charge.
  
  

• Work with limited direction, usually within a complex environment and moving targets to drive delivery of solutions and meet service levels.
  
  

• Responsible for evaluating, guiding and coaching the team reporting to you.
  
  

• Strive for teams' growth and promote a better work life balance.
  
  

• Build a collaborative and conducive environment for the team by adhering to Visa’s Leadership Principles.
  
  

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

-Bachelors degree, OR 0-2 years of relevant work experience



Preferred Qualifications

-BS in computer science or related field

-1-2 years of experience in implementing Microsoft Dynamics CRM 365 product.

-Experience in implementing CRM integrations to other systems using web services.

-Very Strong .Net and JavaScript skills.

-Experience with C# or Visual Basic, Visual Studio, Web Services, and the CRM SDK is required.

-Experience extending Dynamics CRM Plugins, Custom Workflows & Actions using .Net components & SQL.

-Significant experience in development and support of CRM applications.

-Experience in building database queries and procedures.

-Excellent process orientation, planning, organizational and problem-solving skills.

-Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.

-Demonstrated ability to solve complex software development issues.

-Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.

-Excellent process orientation, planning, organizational and problem-solving skills.

-Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills.

-Driven and self-motivated, work creatively to solve challenging problems.

-Willingness to work with different technologies.

-Proactive thinking with a ‘can do’ attitude and have out-of-box thinking attitude.

-Experienced in collaborating with medium to large development teams distributed worldwide.

-Should have strong hands-on experience on data migration.

-Customer Service Workspace (CSW) application experience with Genesys integration is nice to have.

-SQL Server and DB Knowledge.

-Microsoft Dynamic Copilot

-Azure Function/services.

-Power Automate and power Apps.

-A team player but can work independently too.

-Multi-tasking and time-management skills, with the ability to prioritize tasks.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.