Software Engineer – Production Support & Tooling

FinBox: Where Fintech Meets Fun!

Welcome to FinBox, the buzzing hive of tech innovation and creativity!

Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox is a Series A funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines.

Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance. So far, we’ve helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans. FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month.

Why Should You Be a FinBoxer

• Innovative Environment: At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of what's possible in fintech.
• Impactful Work: Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike.
• Growth Opportunities: We are a Series A funded startup and have ample opportunities for growth, professional development and career advancement.
• Collaborative Culture: Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another.
  
  

Who’s a Great FinBoxer

At FinBox, we’re on the lookout for exceptional folks who are all about innovation and impact. If you’re excited to shake things up in the banking & financial services world, keep reading!

Creative Thinkers: If your brain is always bubbling with out-of-the-box ideas and wild solutions, you’re our kind of person. We love disruptors who challenge the norm and bring fresh perspectives to the table.

Customer Heroes: Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy.

Team Players: We believe in the power of “we.” If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, you’ll fit right in.

About The Role

We are looking for a proactive Software Engineer focused on debugging and maintaining production systems. This role is critical to ensuring application reliability, resolving real-time issues, and building internal tools that improve developer workflows and operational efficiency. Ideal candidates are calm under pressure, thrive in on-call environments, and enjoy tackling complex backend challenges.

Key Responsibilities

• Monitor production systems and respond swiftly to alerts during on-call rotations.
• Investigate and resolve issues in backend services, APIs, and workflows.
• Communicate effectively with stakeholders during incidents, ensuring timely updates and resolution.
• Design and build internal tools from scratch for diagnostics, remediation, and automation.
• Author clear and actionable incident postmortems to drive continuous improvement.
• Participate in on-call rotations (e.g., weekly/bi-weekly), with readiness to handle high-priority issues.
  
  

Requirements

• 1+ years of backend engineering experience (Python, Java, or similar).
• Strong problem-solving skills in live production environments, particularly with APIs and services.
• Familiarity with observability and debugging tools (e.g., Prometheus, Grafana, ELK, Datadog).
• Proficiency in Linux and command-line debugging; comfortable with scripting.
• Experience working with CI/CD workflows and containerization (Docker, Kubernetes).
• Ability to remain composed and effective during critical production incidents.
• Strong communication skills, ownership mindset, and accountability.
  
  

Nice to Have

• Prior experience in 24/7 production support or on-call rotations.
• Experience with incident and alerting tools (PagerDuty, Opsgenie, etc.).
• Demonstrated ability to reduce alert fatigue and improve monitoring effectiveness.
• Passion for building automation to simplify operational tasks.