Sofware QA Engineer

Meet the Team

The AI Software & Platform team delivers AI products and platform for all Cisco Secure products and portfolios so businesses around the world can defend against threats and safeguard the most vital aspects of their business with security resilience. Our passion lies in making our customers secure by simplifying security with zero compromise.

Your Impact

As a Software Quality Assurance Engineer for our AI Software & Platform team, you will play a key role in ensuring the quality, performance, and reliability of our Generative AI products. Your work will involve executing testing processes, collaborating with cross-functional teams, and contributing to the development of automation strategies to validate seamless operations across AI services. In this role, you will support the QA leadership and engineering teams in implementing quality assurance activities throughout the product lifecycle, helping deliver dependable, cutting-edge AI solutions that meet customer expectations.

Key Responsibilities:

• Design and execute test plans and strategies for complex AI-driven features and systems.
• Address challenges in building effective test strategies for enterprise-scale AI platforms and applications.
• Contribute to the development and improvement of test automation frameworks for AI pipelines, APIs, and user interfaces.
• Develop and maintain test automation tools to validate both AI models (e.g., performance and accuracy) and platform components (e.g., backend systems and UI).
• Assist in defining and managing test environments, including datasets and model versions, to support diverse AI testing scenarios.
• Enhance test automation frameworks to ensure they are developer-friendly, scalable, and robust.
• Analyze issues such as model performance degradation or system failures and collaborate on root cause analysis to improve reliability.
  
  

Minimum Qualificatios

• 5+ years of experience in QA roles, with a focus on enterprise-scale systems or high-growth environments.
• Proficiency in programming, with a understanding of data structures.
• Familiarity with modern tools and frameworks such as Pytest, Playwright, Selenium, or similar.
• experience with backend and frontend testing frameworks, with a passion for improving test automation coverage and infrastructure. Strong diagnostic and debugging abilities, as well as experience in creating and maintaining automation pipelines and test utilities.
• Proven ability to collaborate with multi-functional teams to address issues, implement solutions, and ensure quality.
• Excellent communication and interpersonal skills, with a focus on collaboration, ownership, and accountability. Bachelor’s or master’s degree or equivalent experience in computer science or a related field.
  
  

Preferred Qualifications

• Prior experience working with Generative AI technologies or AI/ML platforms.
• Experience designing or contributing to advanced test frameworks, with a focus on scalability and performance.
• Knowledge of test strategies for microservice-based applications.
  
  

#WeAreCisco (This is the Standard and cannot be changed)

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Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

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