Specialist Software Engineer - Support

Overview

Reference 25000IKJ

Responsibilities

Responsibilities

As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the development team. You will be in charge of the functional and technical support of the production environments.

What you will do:

• Daily support tasks (90%):
• Technical and functional support of the production;
• Monitoring and request / Incident management;
• Pick-up calls on a shared hotline;
• Features explanations;
• Knowledge transfer for new joiners and users;
• Crisis management if needed;
• Release management (5%)
• Study release impacts on production;
• Provide L1 & L2 cross Technical/functional support to Front, Middle and Back Office users.
• Install new version in production and ensure post deployment checks;
• Collaborate and co-ordinate with global support and development teams in Europe and America whilst conforming to “Follow The Sun” model.
• Continuous improvement on production environment.
• Reach for a full automation of manual tasks, delivery process and monitoring.
• Monitor and maintain critical batch processes, server inventory and application runbooks.
• Manage the communication between the users and the technical / functional team
• Assist in prioritizing production incidents and enhancements with product owner and development team.
• Drive the incident management calls and make sure ITIL practices are effectively followed.
• Make available the knowledge of the local activity by promoting and updating specific documentation
• Increase efficiency of critical daily batch processes by identifying and eliminating redundant processes.
• Identify improvement areas and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities
• Should be a self starter, having passion for technology and must be a quick leaner.
• Participate in DR and BCP activities
  
  

• Finance Investment Banking functional knowledge on Post trade, Front office, Collateral. It is essential to have comprehensive Finance Trade Lifecycle End-to-End functional knowledge, including Post Trade, LnB, Forex Knowledge, Collateral, and any other financial instruments, along with extensive expertise in Investment Banking.
• At least minimum 4yrs+ experience in production/application support.
• Good technical knowledge on Unix, Shell Scripting, SQL, PLSQL, ITIL and Java would be a plus.
• Good command of English, both written and spoken. French would be a plus.
• Good analytical skills and ability to summarize key messages.
• Good communication skills, adaptability and self-control.
• Client-driven approach & service oriented.
• Taking the lead in monitoring & alerts enhancement, checks automation, and bring in new technical ideas from DevOps model to the team.
• Being the lead in SLA project business process analysis that helps identify if technical solutions is feasible to meet business need. Close relationship with business, understand the business need and update to users regularly solutions follow-up.
• High autonomy and ability to work in a stressful environment, accountability, rigor, cooperation, and team spirit.
  
  

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating?

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.

Diversity and Inclusion

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.