Sr. AI Engineer

AI Engineer @ ContactPoint 360

Role Objectives

• Design and implement advanced conversational AI solutions
• Develop intelligent agent assist features
• Optimize real-time natural language understanding and generation
• Enhance customer interaction quality through AI technologies

Key Responsibilities

• Design and develop machine learning models for intent recognition
• Create context-aware dialogue management systems
• Implement real-time inference optimization techniques
• Build robust natural language understanding pipelines
• Develop and maintain speech recognition and synthesis components
• Conduct performance testing and model evaluation
• Collaborate with product and engineering teams

Required Technical Skills

• Advanced proficiency in Python
• Deep learning frameworks (TensorFlow/PyTorch/JAX)
• Natural Language Processing techniques
• Machine learning model development
• Real-time system design
• Experience with transformer models
• Knowledge of dialogue systems architecture
• Knowledge of distributed training strategies
• Knowledge of model compression techniques

Technical Competencies

Expertise in:

• Conversational AI
• Machine Learning
• Speech recognition
• Intent/entity extraction
• Context tracking
• Dynamic response generation

Preferred Background

• Bachelor's or Master's in Computer Science, AI, Computational Linguistics
• 2-5 years professional experience in conversational AI

Preferred Qualifications

• Published research or significant contributions in NLP/AI domains

Soft Skills

• Strong problem-solving abilities
• Excellent communication skills
• Collaborative team player
• Innovative thinking
• Adaptability in rapidly evolving AI landscape

At ContactPoint360, we are relentlessly focused on delivering exceptional customer experiences. As the fastest-growing BPO on the planet, with over 5,000 teammates across 10 global locations, we combine cutting-edge technology with innovative strategies to help our clients succeed. Our approach is simple: obsess over customers, think long-term, and build a team of smart, driven professionals who thrive in a high-growth, high-impact environment. We’re not just a service provider—we’re a partner in driving real results. ContactPoint360 is where innovation, execution, and customer obsession meet.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ