Sr. Business Analyst - Digital Customer Experience

POSITION SUMMARY

Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care. The Zoetis Tech and Digital (ZTD) organization is reshaping to provide premier services and solutions to a fast paced, growing business. Growth is both organic and through a steady stream of acquisitions.

Zoetis is seeking to hire a skilled Sr. Business Analyst - Digital Customer Experience to support and continuously improve our Digital Customer Experience platforms.

The Sr. Global Business Analyst - Web will:
* bring considerable functional and product expertise in web Digital Customer Experience space to deliver effective solutions to Zoetis business.
* work integrally with external service providers, Zoetis ITS, and Zoetis Business for implementation of Digital Customer Experience applications globally.
* help define required policies and procedures and standards to maintain a global Digital Customer Experience applications landscape.
* work on providing Business as Usual support of Digital Customer Experience applications within the corporation which involves break fixes and change requests.
* collaborate with representatives of other functions to ensure end to end process integration and consistency develop, prototype, test and implement solution improvements to increase stability, usability and functionality to enable end users to meet business objectives.

EDUCATION AND EXPERIENCE

* Bachelor's or Master's degree in computer science or other related field or equivalent work experience in web development related field.
* 5+ years hands-on experience in gathering requirements in the Digital Customer Experience space.
* SCRUM certification is preferred.
* Ability to work in a globally distributed environment.
* Good track-record of executing in a dynamic, team-based environment.
* Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing.
* Demonstrated ability to interact comfortably with all levels of management and staff.
* Experience with work management tools like Jira, ServiceNow is a plus

TECHNICAL SKILLS REQUIREMENTS

* Strategy & development experience implementing Headless CMS Capabilities.
* Experience managing multiple CMS platforms is preferred.
* Advanced knowledge of Spring frameworks, Akamai, API Gateway Frameworks.
* Strong analytical, prioritizing, interpersonal, problem-solving, presentation skills.
* Knowledge of Agile methodology and experience working in a fast-paced Scrum environment.
* Experience working with a range of stakeholders on business, marketing, and editorial teams.
* Strong verbal and written communication skills.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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