Sr. Business Analyst

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

• Gather, analyze, and document business requirements for ServiceNow solutions
• Conduct workshops and interviews with stakeholders to understand processes and pain points
• Translate business requirements into functional and technical specs
• Create user stories, process maps, test plans, and acceptance criteria
• Collaborate with ServiceNow Developers and Architects on solution design
• Support configuration and customization of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.)
• Participate in User Acceptance Testing (UAT) and provide end-user training and support
• Recommend process improvements for IT service management processes
• Maintain ongoing communication with business teams to report progress and manage expectations
• Contribute to ServiceNow roadmap and continuous improvement initiatives
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.