Sr Business Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a Sr. Business Analyst to join our Go-To-Market Reporting and Analytics team. In this role, you will help build data models and reports to support the broader sales organization. The ideal candidate will have experience working with sales data, SQL scripting, developing production-quality dashboards, and managing large data sets. They should possess a keen attention to detail, a creative problem-solving mindset, and strong communication skills. This individual will collaborate across functions to empower the sales operations community and leadership in making data-driven, strategic decisions.

What You Get To Do In This Role

• Build complex data models to perform analysis of sales data in support of various reporting initiatives.
• Research required data and provide insights for ad-hoc questions from leadership.
• Use BI tools to design and implement industry standard best practices for scalable data management and processing architecture.
• Work with local and remote team members to design and build data models and perform data validation, integration testing, and support models.
• Develop functional subject matter expertise within various areas of the enterprise and maintain documentation for all areas of involvement, including metadata objects for end users.
• Manage and nurture relationships with key stakeholders, ensuring clear communication and alignment across all levels of the organization.
  
  

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Minimum of 3-5 years experience in analytics or related field.
• Excellent knowledge of SQL scripting and writing stored procedures is a must.
• Good understanding of dimensional data modeling concepts.
• Hands-on experience with Visualization tools, particularly Power BI.
• Proficiency in utilizing Power Query and DAX.
• Excellent communication skills and ability to work individually and in a broader, geographically dispersed team.
• Positive “can do” attitude and highly analytical; enjoys challenges.
  
  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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