Sr. Business Analyst

Job Summary

The Ambulatory Team Team work on delivery and support of a variety of solutions that help our clients meet business objectives. These solutions range from large scale ground up custom developed applications, to cloud based development and integration services as well as customizing industry sector focused packages. CONSULTANT As a Consultant at Tech Mahindra, you will be responsible for providing support to Hospitals on Athena and eCW. You will be responsible for mentor junior team members, collaborating team across locations to understand the functional application support to be provided and handling real time issues occurred during delivering service through the application. You will be involved in providing analytical solutions to the client proactively. You would also be responsible for tracking status and collecting metrics for analysis. QUALIFICATIONS: Education: ¿ Bachelor¿s degree from accredited university with strong academic record. ¿ MHA/B.E./B.Tech./MCA/MSc/M.Tech/MBA or any medical background Prior Experience: 3 6 years of work experience in EMRs (like Athena and eCW) or good understanding of healthcare workflows. Skills / Project Experience required: ¿ Demonstrate good understanding of US Healthcare domain knowledge and client workflows ¿ Ability to perform system builds, configuration and testing in Athena and eCW EMR ¿ Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements ¿ Perform problem management activities such as Root cause analysis of incidents ¿ Excellent documentation skills such as application understanding, change management etc ¿ Ability to follow engagement specific project delivery processes ¿ Ability to perform estimation of work products ¿ Proactive drive on improvement and innovation ideas ¿ Good interpersonal and communication skills ¿ Knowledge and experience working with Microsoft Office tools / ticketing tools. Work you¿ll do ¿ Manage application enhancements, break fixes, standard applications changes and maintenance activities ¿ Establish guidelines for complex to critical issue handling, templates for optimization requests and ensure that the team follows them. ¿ Develop solutions following established timelines, application development standards and quality processes in projects. ¿ Providing information about any regulatory or privacy related changes which will be impacting the day to day activities of the team and related changes accordingly. ¿ Run the daily calls / scrum meetings with respect to deliverables and build the weekly status reports to be reviewed with leadership. ¿ Perform detailed reviews on deliverables. ¿ Seek to gain cross module knowledge ¿ Interact with onsite clients, coordinator / scrum master, analyst and offshore development, support team and other cross functional teams. ¿ Work on Referring provider build, Provider notification requests which includes Provider and department builds and Updates ¿ Work on Schedule and Pharmacy builds for eCW and manage the Incidents within the defined SLAs