Sr. IT Analyst (Onsite Tech Partner)

Job Summary:

The Tech Partner for On-Site IT Support is responsible for providing comprehensive technical support to ensure the smooth operation of an organization's IT infrastructure. This role involves troubleshooting hardware and software issues, maintaining computer systems, and ensuring optimal performance and security. The Tech Partner acts as the first point of contact for IT-related issues and works closely with other IT professionals to deliver high-quality support services. Additionally, this role requires knowledge of production line environments to effectively support manufacturing operations.

Key Responsibilities:

ü  Technical Support: Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly.

ü  System Maintenance: Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices.

ü  Troubleshooting: Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance.

ü  User Support: Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving.

ü  Security & Compliance: Implement and enforce security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including SCCM, Cyber Security, and Anti-Virus measures.

ü  Documentation: Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed.

ü  Collaboration: Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery.

ü  Continuous Improvement: Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services.

ü  SCCM Management: Utilize System Center Configuration Manager (SCCM) for deploying, managing, and troubleshooting software and updates across endpoint devices.

ü  Wi-Fi Troubleshooting: Address Wi-Fi connectivity issues, ensuring stable and secure wireless network access.

ü  LAN Troubleshooting: Troubleshoot Local Area Network (LAN) issues to maintain reliable wired network connections.

ü  Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations, and resolving any application-related issues.

ü  Production Line Environment: Support IT systems in a production line environment, ensuring minimal downtime and efficient operation of manufacturing processes. Understand and address the unique IT needs and challenges of production line systems.

ü  Cyber Security & Anti-Virus: Implement and manage cybersecurity measures and anti-virus solutions to protect IT systems from threats and vulnerabilities.

Qualifications:

ü  Experience: Proven experience in providing on-site IT support or a similar role. Candidate must have 3+ experience.

ü  Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues.

ü  Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.

ü  Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

ü  Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills:

ü  Certifications: Relevant certifications (e.g., ITIL foundation, Service-Now, Microsoft Certified IT Professional) are a plus.

ü  Customer Service: Strong customer service orientation with a focus on delivering high-quality support.

ü  Adaptability: Ability to adapt to new technologies and work in a fast-paced environment.

ü  Documentation: Proficiency in creating and maintaining technical documentation.

ü  Production Line Knowledge: Understanding of production line environments and the ability to support IT systems in such settings.

Qualifications:

ü  Experience: Proven experience in providing on-site IT support or a similar role. Candidate must have 3+ experience.

ü  Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues.

ü  Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users.

ü  Problem-Solving: Strong analytical and problem-solving skills. Ability to work independently and as part of a team.

ü  Education: Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).