Sr. Manager, IS Org Effectiveness (Program Lead/Scrum Master)

Overview

The role is responsible for leading and charting the course for the Supply Chain Compliance technology product (or services) teams (Serialization, Global Trade & Tolling) that builds and transforms technology capabilities that positively impact business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies.

The ideal candidate will have a proven track record of leadership in technology-driven environments for the SAFe Agile area and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle, Scrum Master and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities:

• Serve as Scrum Master for multiple IT product teams, ensuring adherence to Agile principles, frameworks (Scrum, Kanban, SAFe), and best practices.
• Lead and manage and mentor Product Owners, and team members to strengthen Agile maturity.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Facilitate Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) and ensure they add value.
• Foster a collaborative, transparent, and outcome-driven environment across product teams.
• Drive consistent delivery of high-value IT products across multiple teams by removing impediments, managing dependencies, and optimizing flow of work.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Partner with Product Management, Engineering, and Business Stakeholders to align backlogs with business priorities.
• Track, measure, and report on team performance using metrics such as velocity, predictability, and value delivery.
• Ensure cross-team alignment and manage risks, escalations, and interdependencies.
• Lead Agile transformation initiatives across the Supply Chain Compliance Portfolio, championing continuous improvement.
• Shape organizational policies and processes to enhance team effectiveness and scale Agile ways of working.
• Build and maintain relationships across IT, business units, and enterprise leadership to align strategy and execution.
• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through 'test & learn' activities
• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments.
• Ensure communication of key performance metrics and analysis of unmet needs
• Recognize and celebrate team achievements while holding teams accountable for commitments.
• Cultivate a high-performing, inclusive, and psychologically safe team culture.
  
  

• Doctorate Degree and 2 years of experience in Business, Engineering, IT or related field OR
• Master’s degree with 10 - 15 years of experience in Business, Engineering, IT or related field OR
• Bachelor’s degree with 12 - 17 years of experience in Business, Engineering, IT or related field OR
• Diploma with 14 - 18 years of experience in Business, Engineering, IT or related field
  
  

• Demonstrated experience with at least 5 years as a Scrum Master, Agile Coach, or Agile Delivery Lead.
• Demonstrated success leading multiple IT product teams in a scaled Agile environment
• Proven ability to manage competing priorities, interdependencies, and risks across portfolios.
• Excellent facilitation, communication, and stakeholder management skills.
  
  

• Experience in a leadership role within a pharmaceutical or technology organization
• Extensive experience in software development lifecycle.
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business stakeholders
• Broad working knowledge of key IS domains and layers
  
  

• Scaled Agile Framework (SAFe) for Teams
• Certified Scrum Master
• ITIL (preferred)
  
  

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
  
  

This position requires you to work a later shift and may be assigned a second shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.