Sr Product Manager – Technical, Priceless Platform

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Sr Product Manager – Technical, Priceless Platform

Sr Product Manager – Technical

Overview of Priceless Platform, Mastercard

Acquired into Mastercard after being a successful startup, we maintain our passion for innovation and customer success. If you have a “Own It” mentality, thrive in a fast-paced startup, and passionate about technology powered business growth, we want to hear from you.

As a Sr Product Manager in the Priceless Platform team, you will be responsible for managing and improving capabilities in new and existing products and deliver them to both our consumer business and our B2B2C business.

You will own feature delivery to customers and will have frequent client facing communications and touchpoints. You will collaborate with Engineers, UX designers, and internal stakeholders across multiple geos to define and manage product details and user journeys. You will decompose business and customer requirements into detailed features and functions, work with engineering on sprint deliveries. You will manage business needs, market opportunities, and technology trends, to drive the platform and product roadmap.

This role is based in Pune, Mastercard office, and will report to the Director of Product Management in the US.

Responsibilities

• Owns and manages product documentation ensuring features description and associated documentation are clear and easily consumable
• Elicits and decomposes business requirements into platform requirements and user stories and shares those user stories with engineering teams
• Coordinates internal forums to collect and identify feature-level development opportunities
• Prioritizes the backlog
• Defines the acceptance criteria for user stories
• Recommends trade-off decisions on platform product features/depth of features/backlog items
• Enables self-service support and/or works to reduce overhead
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• May participate with the business in customer research to inform platform product feature needs
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors feature performances, adoption, and operational health for feature sets
• Supports and participates in post-launch demos and reviews and ensures feedback is reincorporated into the feature
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
  
  
  

Experience

• Experience with technical product management and development teams
• Background or experience working with technology or software platforms
• Experience working directly with engineers to define and plan technical features
• Experience working across geos
• Experience working in a partner/client facing role
• Knowledge of e-commerce systems, Payments space and API technologies
• Ideally, have worked on AI powered features
• Experience working with Figma or other design tools would be beneficial
• Fast learner on both the technical and business side
• Is proactive and operates with a sense of urgency and 'can do' attitude
• Strategic problem solver who can balance big picture strategy with detailed execution
• Ability to stay organized while handling competing priorities
• Extensive hands-on experience with developing technical roadmaps, story outlines, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast paced, constantly evolving environment
• Strong analytical skills
  
  
  

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that helps everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.