Sr Staff Software Engineer (Python & CTI Integration Developer)

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Responsibilities

Job Description:

• Develop creative solutions and write technical designs based on the requirements.
• Work closely with peer teams to ensure that applications are written to allow for overall system performance.
• Assist in tuning and optimization.
• Develop and execute unit tests for product components.
• Promote high quality, scalability, and timely completion of projects.
• Perform peer code reviews and provide feedback.
• Apply the Agile approach to coordinate the development and determine project scope and limitations.
• Debug and resolve issues reported in production deployments.
• Work with the product management team to discuss application features and develop solutions as per the requirements provided.
• Contribute to all phases of the development lifecycle.
• Develop well-designed, efficient, secure, and testable code.
• Support continuous improvement.
  
  

Requirements

• Bachelor’s degree in engineering, CS, or equivalent experience
• 10+ years of professional software development experience in Python and Strong Experience in Frameworks like Apache Airflow, Prefect, PyTorch, TensorFlow and LangChain
• Solid understanding of RESTful APIs, microservices, and asynchronous programming (asyncio, Celery) and gRPC and Websockets
• Experience with databases (SQL – PostgreSQL/MySQL, NoSQL – MongoDB/Redis).
• Very good understanding of Data Structures, algorithms, and their applications.
• Strong Experience in Docker / Kubernetes / Garden
• Design, develop, and maintain CTI applications and integrations for enterprise contact center environments. Experience in building scalable Middleware applications, Web Applications, and Web Services.
• Implement integrations between telephony systems (Cisco, Avaya, Genesys, Amazon Connect, Twilio, Five9, NICE InContact, etc.) and CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, etc.).
• Customize IVR flows, agent desktops, and softphone integrations
• Work with SIP, WebRTC, and VoIP protocols to ensure seamless voice and omnichannel integration.
• Excellent written and verbal communication skills in English
  
  

Preferred Qualifications

• Experience in Contact Centers Software / Telephony / Communication protocols such as SIP
• Working experience in a Linux environment
• Experience in Redis/Kafka distributed messaging
• Experience in profiling applications
  
  

Location preference:

India - Chennai

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.