Sr. System Administrator - ServiceNow

Job Description

As a Senior System Administrator for ServiceNow, you will play a critical role in our IT Service Management team at Nokia. You'll ensure the stability and optimal performance of the ServiceNow platform, which supports diverse use cases across the organization. Collaborating closely with cross-functional teams, you will tackle support incidents, enhance system capabilities, and implement new features that streamline processes.

The work environment is dynamic and collaborative, with a strong emphasis on innovation and continuous improvement, allowing you the opportunity to make significant contributions to our digital transformation initiatives.

How You Will Contribute And What You Will Learn

• Ensure the stability and usability of the ServiceNow platform through proactive monitoring and maintenance.
• Troubleshoot and resolve support incidents and service requests related to ServiceNow efficiently.
• Configure and customize the ServiceNow system, including workflow creation tailored to user needs.
• Manage integrations with third-party tools to enhance ServiceNow capabilities.
• Implement and oversee change requests, ensuring proper testing and deployment in the ServiceNow environment.
• Analyze user stories and internal processes to optimize system performance and automate workflows.
• Lead the deployment of new features and applications while guiding team members on best practices.
• Collaborate with stakeholders to align ServiceNow services with business objectives and drive continuous improvement.
  
  

Key Skills And Experience

You have:

• Bachelor of Engineering in Computer Science or related field from recognized university with 5-7 years of experience as a ServiceNow Administrator/Developer with a deep understanding of the ServiceNow platform.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages (Glide Script, AngularJS).
• Experience with ServiceNow ITSM, CMDB, ITOM, and core modules.
• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).
  
  

It would be nice if you also had:

• Familiarity with Agile methodologies and project management tools.
• Experience with ServiceNow integration tools (REST, SOAP APIs, IntegrationHub).
• Strong problem-solving, troubleshooting, and analytical skills.
• ITIL Foundation Certification.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

Strategy and Technology lays the path for Nokia’s future technology innovation and identifies the most promising areas for Nokia to create new value. We set the company’s strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.