Sr. Technical Support Engineer

Overview

Job Description: Technical Support Engineer – CCTV, FAS, IDS, ACS

Position Title: Technical Support Engineer

Department: Services / Support

Location: Mumbai

Reports To: Technical Manager / Service Manager

Employment Type: Full-Time

Job Summary:

We are seeking a skilled and customer-focused Technical Support Engineer to provide expert-level support for CCTV, Fire Alarm Systems (FAS), Intrusion Detection Systems (IDS), and Access Control Systems (ACS). The candidate will be responsible for troubleshooting, system diagnostics, installations, maintenance, and technical consultation for our clients and internal teams.

Key Responsibilities:

• Provide remote and on-site technical support for CCTV, FAS, IDS, and ACS systems.

• Troubleshoot and diagnose hardware, software, network, and system issues.

• Conduct system installations, upgrades, testing, and commissioning.

• Perform preventive and corrective maintenance services.

• Respond to service requests and technical inquiries within SLA timeframes.

• Guide customers through step-by-step solutions and provide training as needed.

• Coordinate with vendors and third-party suppliers for advanced troubleshooting.

• Document service activities, solutions, and technical findings accurately.

• Collaborate with project teams on system designs and technical solutions.

• Stay updated with the latest technologies and product updates in the security systems field.

Qualifications and Skills:

• Bachelor’s Degree/Diploma in Electronics, Electrical, IT, or a related technical field.

• 2+ years’ experience in supporting CCTV, FAS, IDS, and ACS systems.

• Hands-on experience with brands like Hikvision, Dahua, Honeywell, Bosch, SPECTRA, HID, Tyco GST UNV, RAVEL - etc.

• Good understanding of TCP/IP networking, cabling, IP configurations, and troubleshooting.

• Familiarity with relevant industry standards (NFPA, SIRA, UL, etc.) is a plus.

• Ability to read and interpret technical manuals, blueprints, and wiring diagrams.

• Excellent problem-solving, analytical, and communication skills.

• Ability to work independently and manage multiple tasks.

• Willingness to travel to customer sites when needed.

Job Type: Full-time

Pay: ₹15,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person

Application Deadline: 01/08/2025
Expected Start Date: 30/07/2025