SRE Software Engineer

Job Description

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Ford is seeking an experienced Site Reliability Engineer (SRE) to join our team and lead the development, enhancement, and extension of our global monitoring and observability platform.

Our Site Reliability Engineering (SRE) team enables modernization by providing robust SRE standards, IaC, monitoring tools powered by AI and easy-to-use dashboards. The resulting transparency of end-to-end performance provides a better view into how teams can proactively manage reliability and strategically apply automation.

As an SRE your role will combine software engineering and systems engineering disciplines to ensure that software systems are available, scalable, and maintainable. This individual will play a pivotal role in shaping the evolving needs of our customers including development of Service Level Indicators and Objectives (SLI/SLO), best practices with associated templates, as well as automation to remove toil and facilitate adoption.

Responsibilities

• Partner with and guide development teams in SRE best practices to improve reliability, MTTR/MTTD, quality, and time-to-market of our suite of software solutions across Ford
• Collaborate with development teams to design, build, and operate scalable and resilient software systems
• Guide partner teams in setting appropriate SLOs, leveraging distributed tracing, developing effective dashboards and custom metrics etc.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve our resilience as an enterprise
• Identify, reduce, and eliminate TOIL via automation to maximize our partner development teams’ time spent on engineering and innovation
• Perform root cause analysis of production incidents and implementing preventive measures
• Enable/guide partner teams to regularly review key site technical metrics such as transactions errors, logging, response times, caching strategies, capacity & resource utilization.
• Maintain knowledge repository that includes standard operating procedures, SRE best practices & guides, release checklists, etc.
• Provide technical guidance and mentorship to other team members
• Serve as the team Scrum Coach/Wizard/Master to facilitate Agile ceremonies, remove team impediments, and drive continuous improvement in delivery processes
  
  
  

Qualifications

• Bachelor's degree in computer science, Computer Engineering, Electrical Engineering or related field or a combination of education and equivalent work experience
• 5+ years of experience with Golang, Python, Java, NoSQL/SQL Datastore, Spring Boot.
• 5+ years of experience with any APM and other monitoring tools such as Grafana Cloud, Dynatrace, New Relic, ELK, Splunk, Prometheus, Kafka, DataDog, PagerDuty.
• 3+ years of GCP, AWS, or Azure experience.
• 3+ years of experience maintaining, developing, and supporting multi-tier production applications
• 6+ months experience as a Scrum Coach/Wizard/Master with experience managing a backlog in tools such as JIRA or Github Projects
• Experience with automated testing, unit/integration/load and/or test-driven development
• Understanding of gRPC & RESTful APIs, and microservices platform
• Strong experience with establishing error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum domain availability/uptime.
• Experience in solving complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.
• Strong background in software development and systems administration, as well as excellent problem-solving and communication skills.