Staff DevOps Engineer

Title: Staff DevOps Engineer

Location: Chennai, India

Department: Horizontal Engineering / xOps

Job Purpose

We are looking for a senior DevOps engineer to support a variety of internal company products and engineering divisions. This role is located on a central team and requires quick thinking, the ability to move between different systems, and work with multiple levels of staff inside the company. The successful candidate will be responsible for providing technical and project leadership, interfacing with software engineering groups, and promoting a positive and inclusive work environment. The candidate is also expected to strike a balance between Indian and US time zones to ensure the ability to attend meetings with business stakeholders, address production issues, and serve as an escalation point.

Main Responsibilities

• Develop new and enhance current shared public cloud services with consideration for Availability, Operations, Performance, Capacity, Security, and User Experience
• Provide input and expertise relating to cloud hosting solutions (full infrastructure design and management)
• Attend and provide input on product planning sessions with internal development teams
• Transform requirements into operational designs
• Identify and implement automation solutions
• Develop and maintain documentation including but not limited to architecture diagrams, service descriptions, build and deploy documentation and operations run book documentation
• Provide technical escalation and mentoring to other team members
• Where applicable, train operations team to provide Level 1/2 support for shared public cloud services, act as Level 3 escalation point
• Manage AWS/Azure best practice expectations and corporate standards
• Work with a global team and are able to meet or perform tasks off-hours
  
  

Required Skills

Bachelor’s Degree or equivalent in Computer Science, Engineering, Information Systems, or related field; OR equivalent experience

Minimum of 5 years of experience in IT operations, including knowledge of networking, computing and storage

Minimum of 3 years of experience with AWS and/or Azure cloud computing environments, with at least 1 year of architect/design role responsibility

Windows and Linux deployment experience, including common services for each platform

Proficiency in at least one scripting language, preferably Python or Powershell/.NET

Proficiency in utilizing Git as a source control system

Application operations, including Incident Management, Change Management, and Capacity Management

Excellent written and verbal communication, with customer service skills

Excellent troubleshooting and problem solving skills

Strong desire to learn new things independently

Knowledge of security best practices

Desired Skills

7+ years of experience in IT

3+ years of experience with AWS

3+ years of experience with Microsoft Azure

Experience in working in a regulatory change control environment highly preferred

Experience developing and deploying automation tooling

Experience supporting and integrating development tooling, including Jira, Git, Jenkins and Azure DevOps

Experience with Kubernetes deployment and operation

Experience with Operations tools, including Jira Service Management and Observability & Monitoring platforms

Experience with Software Development Life Cycle / Agile processes

Experience with AI/ML analysis tools an asset