Strategic Business Analyst Senior Associate 1

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Strategic Business Analyst is responsible for developing a deep understanding of the business vision, goals, and needs for the Dayshape program. This role involves providing business and technical support to internal teams, ensuring smooth and efficient operations of the Dayshape platform. The analyst will proactively monitor and review integration logs, support data issues, test new product enhancements, and deliver excellent customer service.

Essential Duties

Strategic Business Analysis Planning & Execution

• Participate in and support enterprise analysis activities.
• Participate in product road mapping activities.
• Provide strategic recommendations for current and upcoming product work.
• Assist product owners and managers with backlog management.
  
  

Agile Business Analysis Planning & Execution

• Participate and support requirements elicitation sessions.
• Document user stories and acceptance criteria.
• Develop supporting documentation when applicable, including state flow diagrams and data mapping.
• Work independently and with Product Designers to develop user interface design.
• Collaborate with technical and QA teams to size and validate user stories.
  
  

Community of Practice Support & Process Improvement

• Ensure RMO Community of Practice Standards are being followed.
• Promote agile adoption and understanding.
• Offer team insights and process improvement ideas to community of practice leaders.
  
  

Dayshape Platform Support

• Daily review of integration logs between Dayshape and Workday to ensure successful integration syncs.
• Initial triage of any errors discovered in integration syncs.
• Provide supplemental support for data mapping and requirements for product enhancements.
• Support testing and deployment of functionality through new product enhancements.
• Support regression testing activities for any changes to integrated systems (Workday).
• Maintain repository of manual upload files (Users, Subfunctions, Cost Rates, Skills, Natural Working Teams).
• Maintenance and migration of Unlinked projects to Linked projects (in support of Sys Admin).
• Maintain Users and User Groups (in support of Sys Admin).
• Weekly review of trouble tickets with Product Lead and RMO Leadership for escalation.
• Monitor support metrics, as determined by Product Owner/Lead.
• Update Product Support process and procedures documentation as needed.
  
  

Minimum Qualifications

EDUCATION

Bachelor’s degree in related field or equivalent experience.

Technical Skills

• Proficient in MS Office products such as Word, PowerPoint and Visio, with advanced skills in Excel preferred
• Ability to analyze and document backend system information such as data mapping and microservice components.
• Knowledge of defect tracking processes and tools
  
  

Special Requirements Specific To Job

• Ability to work in a highly collaborative environment and consult effectively with employees at all levels
• Knowledge of basic and advanced business analysis techniques and strategies.
• Knowledge of product design and user experience design concepts.
• Strong organizational and multi-tasking ability.
• Good communication skills both written and spoken.
• Ability to prioritize across many projects and deadlines.
• Ability to work across time zones, adjusting hours on occasion as needed
• Strong attention to detail, motivation, and initiative.
  
  

Experience

• Business analysis experience working in a development environment
• Knowledge of product management concepts and how enterprise software products are positioned and developed.
• Experience in operational business process improvement.
• Experience working with scheduling, workforce planning, or other professional services automation tools
• Professional services experience
  
  

Preferred Requirements

Experience with Dayshape

Experience with both structured and object oriented analysis techniques.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.