System Administrator 3-IT

JOB DESCRIPTION

Incident Commander – Job description

COMPANY DESCRIPTION

Oracle Cloud Infrastructure supports traditional workloads and delivers modern cloud development tools. It is architected to detect and defend against modern threats, so you can innovate more. Combine low cost with high performance to lower your TCO.

Oracle Cloud is a cloud computing service offered by Oracle Corporation providing servers, storage, network, applications and services through a global network of Oracle Corporation managed data centers . The company allows these services to be provisioned on demand over the Internet .

Oracle Cloud provides Infrastructure as a Service (IaaS) , Platform as a Service (PaaS) , Software as a Service (SaaS) and Data as a Service (DaaS) . These services are used to build, deploy, integrate and extend applications in the cloud. This platform supports open standards ( SQL , HTML5 , REST , etc.) open-source solutions ( Kubernetes , Hadoop , Kafka , etc.) and a variety of programming languages , databases , tools and frameworks including Oracle-specific, Open Source and third-party software and systems.

JOB DESCRIPTION

Global Operations Center, GBU Cloud Services - Incident Commander

Location: Noida- India

Job ID:

Position Overview

As Incident Commander in Global Operations Center, GIU Cloud Services, you will shape the frontier of Global Operation Center by providing an elite service experience to our GIU partners. At Global Operations Center, we believe that incidents are unplanned investments, which gives us an opportunity to build trust and confidence within our GBU partners, so your focus will be to drive incidents to early service restoration and extract deep learnings from them. You demonstrate the ability to operate independently, collaborate with cross-functional teams to ensure that customer impact is mitigated. Above all, you will help to deliver the highest quality of service for all GBU Partners we serve.

Responsibilities

• Accountable for end to end Incident Management Lifecycle
• Act in the role of an Incident Commander to facilitate high-severity incident triage
• Ensure that high-severity incidents achieve the necessary cross-functional engagement to drive them to resolution in a timely fashion
• Participate in on-call rotation for Incident Commander role for after hours and weekends
• Participate in regular review of open Incidents and evaluate if technical resolution groups teams are remediating incidents in a timely and effective manner
• Drive the use of incident metrics and perform a first-level analysis of incident data to gain insights as to service performance and patterns of emerging issues
• Run regular Incident Review meetings with Cloud Operations cross-functional teams
• Provide focus for the meetings in order to maximize benefit and respect the valuable time of the cross-functional representatives who attend
• Provide oversight for Operation Engineer Performance
• Act as a contact point for the Global Operation Center management for investigation of issues regarding process or performance
• Perform Incident Analysis
• Run post-incident debrief meetings to drive engagement with incident responders
• Analyze incidents using an interview-based approach to extract deep learnings from incidents allowing the organization s knowledge to grow as a result
• Engage with cross-functional Engineering Teams to ensure that Incident follow-up (forensic) activities are happening in a timely fashion (as governed by our published internal processes)
• Periodically review engagement/follow-through of cross-functional teams to ensure forward progress is being made
• Global Service Center Service on-boarding and documentation
• Act as a facilitator for on-boarding of new services to the Cloud SOC
• Conduct meetings with cross-functional teams to educate them and act as their mentor through the on-boarding process
• Perform required periodic review of new and revised runbooks, evaluating them for their efficacy and relevance
• Confer with subject matter experts in Forge and Engineering regarding enhancement of existing runbook documentation
  
  
  

Minimum Qualifications

• 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment.
• Bachelor s degree in computer science or a related technology field or equivalent experience
• Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
• Ability to participate in an on-call rotation for the Incident Commander role including off-hours and weekends
• Must be process-oriented, energetic and an analytical thinker
• Extensive experience in troubleshooting operating-system and application-level problems
• Solid understanding of ITIL Methodology , Incident management process and workflow, Change and Release Management, infrastructure services, with exposure to Linux and Windows Servers
• Understanding of concepts and technologies such as, but not limited to: cloud computing, server clusters, high availability network configurations, DNS, SMTP, NTP, NAS, HTTP, Storage technologies (SAN, NAS, Block Storage, Object Storage) and Database concepts.
• Able to assimilate knowledge of new systems quickly and be adaptable
  
  
  

Preferred Qualifications

• 6-8 years of experience in a similar operations function within a high availability (HA), 24x7, mission critical operations environment
• Experience with Jira, Confluence and Service Now
• Knowledge of incident analysis practices
• System administration experience on both Linux and Windows servers
• Experience administering Server Infrastructure & instances, and network infrastructure (switches, routers, firewalls, etc.)
• Experience creating and maintaining Operational Reports
  
  
  

RESPONSIBILITIES

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

QUALIFICATIONS

Career Level - IC3

ABOUT US

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.