Chennai, Tamil Nadu, India
Information Technology
Full-Time
Zerodha
Overview
Responsibilities
- Serve as the Single Point of Contact (SPOC) for internal IT support and system-related issues.
- Deploy and troubleshoot operating systems, firmware, and application updates.
- Maintain the office network and resolve LAN/Wi-Fi, DHCP, and DNS issues.
- Manage endpoint devices using MDM tools such as JumpCloud.
- Perform first-level troubleshooting for laptops from HP, Apple, Lenovo, etc.
- Act as the subject matter expert in macOS, Windows, Linux, and related technologies.
- Provide user and admin support for Google Workspace and Microsoft 365
- Troubleshoot issues related to network printers, CCTV, access control systems, and file/storage servers.
- Assist in maintaining compliance with internal IT policies and company security standards.
- 3-5 years of first-level IT support experience in a fast-paced environment.
- Hands-on experience managing IT assets using a cloud-based ITAM tool.
- Must be able to communicate technical issues clearly in English to both technical and non-technical stakeholders.
- Prior experience working with a ticketing system such as Jira or Zendesk.
- Strong understanding of Google Workspace and cloud-based infrastructure.
- Solid knowledge of IP networking (wired/wireless), DHCP, DNS, firewalls, and virtualization.
- Proficiency in Windows, macOS, and Linux is required.
- Experience with Fortinet or similar firewalls, scripting (PowerShell/Bash), and awareness of SEBI/RBI compliance practices is preferred.
- We're looking for someone who thrives in a self-directed environment and enjoys learning new tools and technologies independently.
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