Gurugram, Haryana, India
Information Technology
Full-Time
AGRIM
Overview
JD: System Administrator
Location: Gurugram
Experience: 4–5 Years
Employment Type: Full-Time
Job Summary
We are seeking an experienced System Administrator to manage and support our IT infrastructure, including desktop systems, cloud-based platforms, user access controls, and security policies. The ideal candidate should have strong technical skills, along with hands-on experience in managing Zoho One Admin Console and the Office 365 Admin Center.
Key Responsibilities
Location: Gurugram
Experience: 4–5 Years
Employment Type: Full-Time
Job Summary
We are seeking an experienced System Administrator to manage and support our IT infrastructure, including desktop systems, cloud-based platforms, user access controls, and security policies. The ideal candidate should have strong technical skills, along with hands-on experience in managing Zoho One Admin Console and the Office 365 Admin Center.
Key Responsibilities
- System & Hardware Administration
- Provide Level 2/3 support for desktops, laptops, printers, and mobile devices.
- Install, configure, and troubleshoot operating systems (Windows/macOS) and business applications.
- Perform system imaging, data backup, and restoration tasks.
- Handle hardware-level diagnostics and replacements (RAM, SSD, SMPS, etc.).
- Ensure endpoint security compliance (antivirus, encryption, device control, etc.).
- IT Asset & Inventory Management
- Maintain and update IT asset inventory including laptops, desktops, printers, and mobile devices.
- Track and update the Fixed Asset Register (FAR) using Excel (VLOOKUP, Pivot, Filters).
- Ensure asset tagging, allocation, return, and disposal are well-documented.
- Support internal and external audit requirements related to IT assets.
- Zoho Access Management
- Manage users, groups, and permissions within Zoho One Admin Console.
- Configure and maintain role-based access control (RBAC) across Zoho applications (CRM, Projects, Desk, People, etc.).
- Implement and manage Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
- Conduct regular access audits, activity monitoring, and compliance checks.
- Create documentation for onboarding/offboarding and exception-based access.
- Generate security and access logs as part of compliance and review cycles.
- Office 365 Administration
- Manage user accounts, roles, and licenses via Office 365 Admin Center.
- Configure access to Microsoft 365 services such as Outlook, Teams, SharePoint, and OneDrive.
- Enforce policies like password resets, DLP, MFA, and mailbox security.
- Manage shared mailboxes, aliases, and distribution lists.
- Monitor email flow, quotas, and service availability.
- Network & General IT Operations
- Support LAN/Wi-Fi connectivity, printer networking, routers , access points , cctv, and troubleshooting IP conflicts.
- Monitor and ensure uptime of systems and IT services.
- Maintain documentation (SOPs, inventory sheets, network diagrams, etc.).
- Train employees on IT best practices, Zoho/Office 365 usage, and security hygiene.
- Collaborate with vendors for AMC, hardware procurement, and service tickets.
- Support IT audits and implement findings for compliance.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 4–5 years of experience as a System Administrator or similar IT infrastructure role.
- Strong hands-on experience with system support, IT troubleshooting, and asset control.
- In-depth knowledge of Zoho One Admin Console (user lifecycle, permissions, policies, User creation, access as per sop ).
- Practical experience with Office 365 Admin Panel (Exchange, Teams, SharePoint).
- Proficiency in Microsoft Excel for asset tracking, audit reports, and FAR maintenance.
- Working knowledge of networking (DNS, DHCP, VPN, firewall basics).
- Excellent problem-solving, documentation, and communication skills.
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