System Administrator, Learning & Development

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

What you will do

Let’s do this. Let’s change the world. In this vital role you will be a part of Amgen’s Learning & Development Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to ensure performance, maintenance, and reliable operation of Learning & Development applications, servers and databases. This role involves managing application and database environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring uptime, performance, and security of IT infrastructure.

The role also demonstrates domain and business process expertise to drive ongoing improvements to meet Amgen’s regulatory and validation procedures. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of LMS systems.

Roles & Responsibilities:

• Install, configure, and maintain operating systems, servers, databases and applications to ensure their reliability and performance. For 3rd party hosted applications, work with vendor support to ensure the same.
• Monitor integrations, system performance and uptime, addressing any issues that arise promptly to prevent service interruptions.
• Implement and maintain security measures to protect systems from unauthorized access, vulnerabilities, and other threats.
• Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures.
• Provide advanced technical support to users and the product team, troubleshooting and resolving issues related to system access, performance, and software.
• Apply operating system updates, patches, and configuration changes as necessary or work with related vendors to ensure system releases are tested and working as expected.
• Maintain detailed documentation of system configurations, procedures, and change management.
• Work closely with network administrators, database administrators, and other IT professionals to ensure that systems are integrated and functioning optimally.
• Enforce and follow standard GxP Process (21 CFR Part 11) defined by the organization which ensures that product quality, data integrity and patient safety are managed.
• Support Continuous Integration and Continuous Delivery CI/CD pipelines.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Bachelor's / Master’s degree with 8- 13 years of experience in Computer Science, IT or related field.

Functional Skills:

Must-Have Skills:

• Strong knowledge of information systems and network technologies in the Human Resources – Learning & Development area.
• Good understanding of software development methodologies, such as SDLC, Agile, and/or Scrum, software quality management, and organizational change processes.
• Programming languages, including C#, Java Script, or VBA.
• Experience with CI/CD tools, including GitLab, DevOps.

Good-to-Have Skills:

• Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry, and related tools such as ALM, Veeva Vault Controlled Documents.
• Experience with database performance tuning and optimization.
• Good understanding of cloud technologies such as AWS.
• Experience with scripting and test automation tools.

Professional Certifications:

• SAFe – DevOps Practitioner (preferred)
• SAFe for teams (preferred)
• ITIL (preferred)
• Microsoft Certified Developer (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

Shift Information:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

and make a lasting impact with the Amgen team.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.