Hyderabad, Telangana, India
Information Technology
Full-Time
W3Global
Overview
Experience: 0-3 years
Work timings: 7:30 PM - 4:30 AM IST
Location: Hyderabad.
Employment Type: Full Time, Permanent Night Shift
Roles And Responsibilities
3 must haves
Service desk 4/5
Configuration 4/5
Troubleshooting, Networking 4/5
Welcome to W3Global (www.w3global.com) - Your Pathway to Perfect Staffing
Work timings: 7:30 PM - 4:30 AM IST
Location: Hyderabad.
Employment Type: Full Time, Permanent Night Shift
Roles And Responsibilities
- Handling and addressing user requests related to IT equipment (desktops/laptops and other peripherals).
- Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms.
- Ensuring maximum uptime and availability of the service to the user by resolving issues.
- Being the first point of contact to resolve or respond to any query or issues related to hardware, software, and basic networking faced by other departments.
- Taking ownership of any issue.
- Installing, configuring, and supporting network equipment including laptops, routers, switches, WAN, and LAN.
- Proficiency with Windows Server 2012/2016, TCP/IP, DNS, DHCP, Active Directory, Office 2013/2016, Office 365, G-suite, VPN client software.
- Knowledge in user access management - biometric and application access.
- Knowledge in installing and monitoring security systems like antivirus and firewall.
- Asset management: naming, tracking, and maintaining reports.
- Configuring routing and switching to maximize network efficiency and security.
- Maximizing network performance through ongoing monitoring and troubleshooting.
- CCTV maintenance, VoIP phone, and ISP.
- Awareness of ITIL/MCSA/CCNA practices.
- Network troubleshooting, crimping, and patching.
- Strong knowledge of Desktop Operating Systems (Windows 10 and 11)
- Familiarity with Server Operating Systems (Windows Server 2016 or above)
- Understanding of computer hardware components
- Excellent problem-solving and multitasking abilities
- Customer-oriented approach
- Knowledge of network security practices and anti-virus programs
- Completion of Computer Hardware, Network / CCNA / MCSA Training
- Ability to manage multiple priorities.
3 must haves
Service desk 4/5
Configuration 4/5
Troubleshooting, Networking 4/5
Welcome to W3Global (www.w3global.com) - Your Pathway to Perfect Staffing
- At W3Global, we stand at the forefront of staffing excellence, committed to a singular mission: streamlining the recruitment journey to connect the ideal candidate with the perfect role, precisely when it's needed.
- Established in the year 2006, we have grown into a trailblazing staffing entity, with an expansive footprint across 6 countries (USA, Canada, UK, India, Poland, and Australia) and growing and a resounding global presence that echoes from our headquarters in Frisco, Texas.
- Over the past 15+ years, we've undergone an extraordinary evolution, transcending our humble beginnings of just four individuals to blossom into a dynamic team of 800+ employees. This journey has propelled us into a prominent role as premier providers of recruitment and staffing solutions across a spectrum of industries, ranging from IT, accounting/finance, legal, engineering, government, and human resources, all the way to executive staffing. Our dedication is clear: placing people in positions where they thrive.
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