Technical Associate - IT Onsite Support 5A

Technical Associate - IT Onsite Support

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Provide technical support to end-users for hardware, software, and network-related issues; • Install, configure, and maintain computer systems, printers, and other peripherals; • Troubleshoot and resolve technical problems in a timely manner; • Collaborate with IT team members and vendors to implement and upgrade systems; • Assist in maintaining IT inventory and documentation; • Conduct user training on IT systems and applications as needed; • Ensure data security and compliance with IT policies and procedures. • Provide technical support to end-users for hardware, software, and network-related issues; • Install, configure, and maintain computer systems, printers, and other peripherals; • Troubleshoot and resolve technical problems in a timely manner; • Collaborate with IT team members and vendors to implement and upgrade systems; • Assist in maintaining IT inventory and documentation; • Conduct user training on IT systems and applications as needed; • Ensure data security and compliance with IT policies and procedures.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Cloud Security Professional (CCSP) - International Information System Security Certification Consortium (ISC²)International Information System Security Certification Consortium (ISC²), Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Security+ - ComptiaComptia, ISO 27001 Lead Auditor - IRCLASSIRCLASS, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoft

Required Skills

Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Windows Deployment Services (WDS), Windows Server Support

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

IT Onsite Support

Remote Type -

Hybrid

Work Shift -

Day Job (India)