Technical Business Analyst

Key Responsibilities:

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  Liaise between business stakeholders and technical teams to gather and document requirements

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  Convert business needs into clear technical specifications and workflows

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  Create BRDs, functional specs, and user stories for development teams

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  Conduct gap analysis and propose process enhancements

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  Support user acceptance testing (UAT) with test case creation and validation

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  Coordinate Zoho platform implementation and support (CRM, Creator, Projects, etc.)

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  Write and execute SQL queries for data analysis, validation, and reporting

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  Maintain documentation of systems, process flows, and data mappings

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  Collaborate on automation and system integration initiatives

Skills Required:

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  Strong knowledge of SQL for data handling and reporting

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  Hands-on experience with Zoho applications (CRM, Creator, Analytics, etc.)

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  Excellent communication, analytical, and problem-solving skills

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  Familiarity with Agile/Scrum, SDLC, and documentation tools like JIRA, Confluence, Visio

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  Ability to translate business language into technical specifications effectively

BACHELORS OR MASTERS IN COMPUTER SCIENCE