Technical Business Analyst II

Overview

As a Technical Business Analyst I, you'll be the bridge between our technical operations and business stakeholders, monitoring service quality and translating complex system data into clear insights. You'll work in an agile environment where your analytical skills and proactive mindset will drive continuous improvement of our building access and security systems.

Key Responsibilities

• Monitor and maintain service quality of the Business Applications Portfolio, collaborating closely with outsourcing partners in L2 support to ensure effective ticket triage and prioritization of critical issues
• Lead technical documentation efforts by working with Technical Engineers and Application IT Owners, while supporting Target Operating Model development with Squad Lead Analysts and key stakeholders
• Design and maintain data visualizations using MS Power BI and MS 365 suite to provide critical statistics on tickets and automated sensor alerts to Product Owners and Lead Administrators
• Facilitate agile ceremonies including Daily Standups and Planning sessions, supporting the Scrum Master and Product Owner in identifying team challenges and developing strategies to overcome bottlenecks
• Oversee technical monitoring and compliance, tracking automated sensor alerts and system health indicators while ensuring adherence to internal standards
• Drive effective communication as a "challenging character" who brings critical issues to attention to ensure necessary improvements are implemented
  
  

The Real Estate and Building Service Squad (REBS) operates within Corporate Function IT and is responsible for ensuring global building access and key security systems operate reliably and comply with internal regulations and standards. Our team primarily serves the Corporate Real Estate and Services Unit (CRES), maintaining stable operation of critical services and acting as the key counterpart for solutioning and consulting on changes or enhancements to these systems.

About You

You're a detail-oriented professional with strong analytical capabilities and excellent communication skills. You thrive in collaborative environments but aren't afraid to challenge the status quo when necessary. Your technical aptitude is matched by your ability to translate complex data into actionable insights, and you're passionate about continuous improvement and operational excellence.

We Are Looking For Candidates Who Meet These Requirements

• Very good skills in MS Power BI and the Microsoft 365 ecosystem
• Practical experience with Jira and understanding of DevOps workflows and fundamental Agile principles
• Proven ability to triage tickets with external vendors, draft technical documentation, and support the development of Target Operating Models
• Very good communication skills with a "challenger" mindset—willing to highlight risks and drive team performance improvements
  
  

• Prior experience with Building and Facility systems (e.g., CAFM or IWMS)
• Specific experience with PACS (Physical Access Control Systems) and PSIM (Physical Security Information Management) systems
• Understanding of building-related IoT or sensor-based monitoring platforms
• Knowledge of ITIL frameworks and practices
  
  

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Keywords

Reference Code: 136738