Technical Business Analyst in Bangalore, Hyderabad

Key Responsibilities

• Documentation & Knowledge Management
• Own the creation and upkeep of technical and product documentation, making sure it’s clear, concise, and always up to date.
• Translate technical workflows into easy-to-understand guides for internal teams.
• Build onboarding and reference content that empowers both technical and non-technical colleagues.
• Product Requirement Gathering & Analysis
• Work closely with the founders daily to discuss product plans, clarify requirements, and align on priorities.
• Collaborate with the Product Manager to capture and refine feature requirements, document functional specs, and update product roadmaps.
• Track bug reports, feature requests, and feedback loops to ensure nothing falls through the cracks.
• Participate in sprint planning, daily stand-ups, and product reviews to ensure alignment between business needs and tech execution.
• Tech Support Communication & Insights
• Manage the Tech Support inbox and act as the first line of coordination for technical queries.
• Ensure timely triaging, follow-up, and closure of issues while maintaining a professional, supportive tone.
• Spot patterns and recurring issues from support tickets and share actionable insights with the tech/product teams.
• Cross-Functional Collaboration
• Act as the bridge between developers, QA, support, and operations, ensuring smooth communication and workflow alignment.
• Be the go-to person for understanding how internal systems and product functionalities work.
• Facilitate seamless knowledge transfer across teams, reducing dependency bottlenecks.
  
  

Additional Information

• Immediate joiners preferred
• In-office job.
  
  

About Company: WeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.