Technical & end-user IT support

Company Description

Resources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury, and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Experience/Qualifications

• Bachelor’s degree in Computer Science, Information Systems or Engineering
• Minimum 1.5+ years experience of troubleshooting Windows and MAC OS Knowledge
• Should have exposure to basic network troubleshooting, VPN, Remote Support
• Coordination with IT vendor for warranty support and call logging Skills (including technology)
• Hands on Experience on Handling Windows File Server, Backup, Restoration Attributes/behaviours
• Demonstrated service excellence
• Ability to work in remote environment
• Strong Written and Oral communication
• Energetic and driven personality
  
  

The key accountabilities for this role are

• Should have Excellent Experience in MS Office/Outlook, Email Configuration, Backup
• Experience in Android & I-OS mobile OS, Mail & Apps troubleshooting
• Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix
• Experience of handling Asset/inventory record process, movements etc.
• Knowledge of Patch management, Antivirus Troubleshooting
• Troubleshooting and installation of Network MFD Printers
• Awareness of Information security policy and adherence