Technical Lead - Oracle CX Consultant

Overview

Area(s) of responsibility

Primary Skill: Oracle RightNow Cloud Service

Required Additional skill: Oracle Sales Cloud Sales Force Automation

Job Description: Oracle RightNow Service Cloud Consultant

Role Overview

The Oracle CX Consultant will be responsible for implementing, customizing, and supporting Oracle Customer Experience (CX) solutions, including Service Cloud, Sales Cloud and CDM. The ideal candidate will possess a blend of technical, functional, and soft skills to deliver high-quality solutions and drive business value for clients.

Key Responsibilities

Technical Skills

• Develop and customize Oracle RightNow Service Cloud components, including (Mandatory to have)
• Reports and Dashboards/Scheduling
• Widget Customizations, Customer Portal configuration
• Custom Scripts and Addins
• Javascript API, Custom Process (CPM), Custom scripts
• Integrations and Workspace Design
• REST API, PHP, ROQL
• Configure and enhance Oracle Sales Cloud features (Good to have)
• Sandbox, Pages, Work areas, Workspaces
• OTBI and BIP reports
• Groovy Scripts, Oracle SQL, Application Composer
• Sales plugin in Outlook, Import/Export, Integrations (REST/SOAP API), Workflow
  
  

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in Oracle CX implementation and support
• Hands-on expertise in Oracle RightNow Service Cloud, Sales Cloud and CDM modules
• Proficiency in scripting (Groovy, JavaScript, PHP), API integrations, and report development
• Experience in functional configuration and business process mapping
• Excellent communication and interpersonal skills
• Good to have experience in Oracle Eloqua
  
  

• Oracle CX certifications
• Experience working with global teams and clients
• Ability to work independently and as part of a team
• Strong analytical and documentation skills