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2 Days ago

TECHNICAL LEAD

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Mumbai, Maharashtra, India
Information Technology
Other
HCL Technologies

Overview

TECHNICAL LEAD

Bangalore
2.5-5 Years
INDIA

Job Description (Posting).

Domain-IT process engineeringSub domain-Problem management (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Cloud Services-Processes-IT Process Engineering

Auto req ID

1510463BR
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