Mumbai, Maharashtra, India
Information Technology
Other
HCL Technologies
Overview
TECHNICAL LEAD
Bangalore
2.5-5 Years
INDIA
Job Description (Posting).
Domain-IT process engineeringSub domain-Problem management (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
Cloud Services-Processes-IT Process Engineering
Auto req ID
1510463BR
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