Technical Lead

Job Summary

The Technical Lead role requires a seasoned professional with 6 to 9 years of experience in managing and optimizing collaboration tools such as Microsoft Teams Office 365 and MS Exchange. The candidate will work in a hybrid model focusing on enhancing communication systems and ensuring seamless integration within the Property & Casualty Insurance domain. This position does not require travel.

Responsibilities

• Lead the design and implementation of collaboration solutions using Microsoft Teams and Office 365 to enhance productivity and communication.
• Oversee the integration of messaging systems particularly MS Exchange to ensure reliable and efficient email communication.
• Provide technical expertise in troubleshooting and resolving issues related to collaboration and messaging platforms.
• Collaborate with cross-functional teams to align technology solutions with business objectives in the Property & Casualty Insurance domain.
• Develop and maintain documentation for system configurations processes and procedures to ensure clarity and consistency.
• Monitor system performance and conduct regular audits to identify areas for improvement and optimization.
• Implement security protocols and best practices to safeguard data and ensure compliance with industry standards.
• Facilitate training sessions and workshops to empower users with the knowledge and skills to effectively utilize collaboration tools.
• Analyze user feedback and system data to drive continuous improvement in collaboration and messaging solutions.
• Coordinate with vendors and external partners to ensure seamless integration and support for collaboration platforms.
• Manage project timelines and deliverables to ensure successful implementation of technology solutions.
• Support the hybrid work model by providing remote assistance and ensuring accessibility of collaboration tools.
• Contribute to the companys mission by enhancing communication systems that improve efficiency and customer satisfaction. Qualifications
• Possess strong expertise in Microsoft Teams Office 365 and MS Exchange with a proven track record in managing these platforms.
• Demonstrate knowledge of the Property & Casualty Insurance domain with the ability to align technology solutions with industry needs.
• Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Show proficiency in documentation and process management to maintain system integrity.
• Have experience in conducting training sessions and workshops to enhance user proficiency.
• Display strong communication skills to collaborate effectively with cross-functional teams.
• Understand security protocols and compliance standards relevant to collaboration and messaging systems.