Information Technology
Full-Time
Birlasoft
Overview
Area(s) of responsibility
JOB TITLE - Configuration Manager-ServiceNow
Key Responsibilities
JOB TITLE - Configuration Manager-ServiceNow
Key Responsibilities
- Implementing, managing, and configuring ServiceNow Discovery to automate IT asset identification and tracking.
- Establishing and maintaining connections with various data sources using ServiceNow Graph Connectors.
- Overseeing data governance, defining the structure of the configuration management system, and supervising mapping and discovery activities.
- Leading the tracking and managing of update sets for system changes across environments.
- Understand business context and how to translate business and functional requirements into a sustainable ServiceNow implementation.
- Regular audits across CI types and implementation of data repair actions.
- Perform day to day support, administration and maintenance of ServiceNow Discovery initiatives.
- Implementing, managing, and configuring of Agent Client Collector (ACC) within the ServiceNow platform
- Diagnose and isolate incidents through testing and work to develop workarounds and/or fixes for system related issues.
- Develop clear and concise technical and process documentation.
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