Technical Lead Contact Center B2B Core

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

• 8+ years of Salesforce experience.
• Technical Acumen to convey and collaborate around the development of the desired functionality particularly with cloud applications.
• Strong understanding and working experience with Agile approach and culture.
• Ability to work with multiple geographies in a multicultural environment
• Excellent customer-facing written and oral communications skills.
• Ability and maturity to communicate and manage stakeholders up to the highest levels of the organization globally, regionally and locally
• Understanding of regulations to consider in the life sciences industry (quality, security, data privacy).
• Demonstrated understanding of functional capabilities such as commercial enablement and manufacturing execution systems.
• Excellent Functional Process Knowledge/Business Acumen for their subject matter area

• Proven analytical and problem resolution skills
• Solid digital/technical skills foundation
• Customer centric and empathetic
• Objective/outcome driven
• Ability to influence and build consensus with other IT teams and global senior leadership
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven managerial skills, particularly in a matrixed environment

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

Recruitment Fraud Notice

Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.