Technical Lead/Sr. Eng. - Client Services

Location: Noida Berger Tower, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Key Areas of Responsibility

Answer customer questions and troubleshoot/resolve customer issues with complex technical products and/or Services over the telephone or via electronic communications in the areas of system configurations/setup, product functionality, service health and bugs/enhancements/upgrades/maintenance

• Advise customers, work to diagnose customer issues with Thales SM products and/or services and interpret logs plus error messages as well. Interrogate/probe and understand the customer environment where the products/service are being used
• Recommend solutions and workarounds to known problems and advise customers on how to apply the solution or workaround
• Provide guidance and support on how to use SM products with 3rd party solutions and supported integration.
  
  
  

Skills, Experience, Education, Technical/Specialized Knowledge, Certifications, Language

• We are looking for someone with 7+ years of industry experience working in a technical support role, Account Management, providing in-depth troubleshooting and diagnostics to the issue reported by customers.
• Developing and/or debugging customers’ application code and samples. Testing product preview builds and supporting Sales/Pre-Sales per requirement
• To do this job, you must have proficiency in programming skills (C/C++, Java or Net), working knowledge of DBMS with SQL, clarity on OS layers, and Networking. Troubleshooting skills for complex OS (Windows is a must, and MAC/Linux will be an advantage)
  
  
  

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!