Technical Project Manager II

Do you relish the prospect of working on Industry leading cutting edge products and technology?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our prestigious Professional Services team

Our Team provides managed services and proactive and reactive support to our global customers. We use tools, processes, and expertise to integrate and maintain Akamai Performance, Security, and Compute solutions. We solve problems collaboratively, innovate creatively, and strive for continuous improvement for our customers and team.

Become a trusted advisor

As a Technical Project Manager II, you'll be a trusted advisor, managing customers' end-to-end platform engagement. In a high-impact environment, you'll oversee projects, solve problems, and build close relationships with customers. Your focus will be on the North America Financial Services Vertical.

As a Technical Project Manager II, you will be responsible for:

• Advocating best practices for customers and teams during product implementation, and relaying customer feedback to Product.
• Acting as the primary customer contact and leading the integrated team to achieve successful customer outcomes.
• Partnering with the business to review and ensure integration efficiency, high quality service and keep customers engaged
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with internal, external stakeholders and partners to share information and deliverables

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree in Computer Science, or related field
• Demonstrate experience in a customer-facing role in the information technology industry
• Have experience in successfully managing and delivering technical customer projects
• Show understanding of network and web performance technologies including DNS, HTTP, Caching, Load Balancing
• Show basic understanding of security technologies including firewalls, DDoS
• Be familiar with Scripting, DevOps and Cloud Computing
• Demonstrate experience in project management and in managing multiple priorities
• Demonstrate ability to build trusting relationships with customers across various levels including Execs

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work