Technical Support Engineer - L3 Network Management and WAN Automation

Overview

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

What you’ll do:

• Deliver high-quality technical assistance for:
• Cloud-native network automation solutions, primarily Paragon Automation Suite – including Paragon Planner, Pathfinder, Insights, and Active Assurance
• On-prem automation products such as NorthStar Planner and NorthStar Controller
• Secondary support for NMS products such as JUNOS Space Platform and Apps and Security Director Cloud
• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and peripheral networking equipment.
• Document and reproduce customer-related networking problems and work closely with product engineering teams for timely resolution.
• Act as a customer advocate—ensuring timely resolution of issues, problem reproduction, escalation, and documentation feedback.
• Develop and contribute to internal knowledge base articles.
• Troubleshoot and debug complex, multi-vendor networks using varied protocols and media.
• Mentor newly hired support engineers and peers in technical domains.
  
  

• Working knowledge of network and service management concepts, networking protocols (L2–L7), high availability, Virtualisation, Kubernetes, Docker/Containers, and scripting.
• Hands-on experience with Microservices-based applications and Linux system-level troubleshooting.
• Experience with scripting languages such as Shell, Python, and Ansible.
• Experience in large-scale software deployments, configuration (via config files or scripts), and advanced debugging.
• Extensive understanding of TCP/IP, LAN/WAN, MPLS, QoS, Traffic Engineering, IGP, BGP, MPLS, IS-IS, OSPF, RSVP, LDP, IPv6, and other IP-related protocols.
• Strong design experience and planning capabilities in service provider environments.
• Hands-on experience with Linux servers and network services (e.g., DHCP, SNMP, FTP, TFTP, DNS, NTP).
• Familiarity with Juniper Paragon Automation SDN Controller or equivalent SDN solutions from other vendors.
• Deep understanding of Container-based Microservice Architectures, Kubernetes, and OpenShift.
• Proven knowledge of Network Automation, including REST APIs, XML, YAML, JINJA, YANG, and Ansible.
• Experience in writing basic scripts using a programming language (preferably Python) for tasks such as log parsing, sending API requests, and automation.
• Strong consultancy, interpersonal, planning, and communication skills.
• A mature “customer-first” attitude and commitment to delivering exceptional customer experiences.
• Effective multitasking and customer management skills.
  
  

• JUNOS skills, with hands-on experience and planning capabilities on MX Series, PTX Series, EX, and ACX Series products.
• Exposure to NMS/EMS systems, FCAPS, SNMP, CLI, Northbound Interfaces, XML/XSLT.
• Knowledge of JUNOS-based devices.
• Industry certifications on Juniper or relevant networking/automation technologies.
  
  

• 8+ years’ experience in the telecommunications or networking industry.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
  
  

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job

Engineering

Job Level

TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.