Technical Support Engineer - LIMS

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Job Description

Job Summary

We are seeking a detail-oriented and tech-savvy Technical Support Engineer to provide expert support for our Laboratory Information Management System (LIMS). The ideal candidate will have strong problem-solving skills, a keen understanding of laboratory workflows, and the ability to ensure the system operates optimally to support laboratory operations.

Key Responsibilities

System Support & Troubleshooting:

• Provide technical assistance to end-users for LIMS-related issues.
• Diagnose and resolve software, hardware, and network-related errors in coordination with the IT team.

System Maintenance:

• Monitor the LIMS environment’s performance and ensure uptime.
• Implement periodic software updates, patches, and upgrades in compliance with regulatory standards.

End-User Training:

• Conduct LIMS training sessions for laboratory staff.
• Develop user guides, training materials, and documentation.

Configuration & Customization:

• Handle configuration requests and adapt the system to meet specific laboratory workflows.
• Collaborate with stakeholders to define, improve, and implement system enhancements.

Collaboration:

• Act as a liaison between the laboratory, IT teams, and third-party LIMS vendors.
• Partner with teams to address regulatory requirements, data integrity, and compliance.

Incident Reporting & Documentation:

• Maintain detailed logs of technical incidents and resolutions.
• Document all system changes and ensure adherence to standard operating procedures (SOPs).

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience with LIMS platforms (e.g., LabWare, LabVantage, STARLIMS, or similar).
• Strong troubleshooting skills related to software, SQL databases, and systems integration.
• Familiarity with laboratory processes and workflows in industries like Pharma, Biotech, or Healthcare is highly preferred.
• Knowledge of regulatory requirements (e.g., GxP, FDA 21 CFR Part 11).
• Excellent communication skills and customer-focused attitude.
• Ability to work independently and efficiently under pressure.

Preferred Qualifications

• Experience in programming or scripting (e.g., Python, JavaScript).
• Database management skills, including SQL queries and reporting tools.
• Knowledge of API integrations and system interoperability.
• Previous experience in a regulated environment such as healthcare, life sciences, or pharmaceuticals.

Working Conditions

• Primarily office-based with occasional visits to lab facilities.
• May require on-call availability to address urgent technical issues.

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