Technical Support Engineer - Routing

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition:

The job family spans across multiple engineering disciplines. Work consists of designing, developing, analyzing, troubleshooting and debugging systems, software and solutions for research and/or research development of product, services, and solutions for HPE’s portfolio. Requires a broad knowledge and application of engineering disciplines, methodologies and tools.

Job Family Definition for Executive Levels only: Directs and manages a diverse team of engineering professionals performing research, development, design and/or implementation of products, services, solutions for the company’s portfolio. Responsible for creating and communicating technical strategy within the organization and/or across the function.

Management Level Definition

Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

What You'll Do

This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support.

Level 2 and Product Escalation support

Individual Contributor Role

• Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners.
• Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a fast learner and keep pace with newer technologies
• Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
• Help improve processes and tools.
  
  

What You Need To Bring

Requires B.E. in Electronics Engineering or Computer Science with 2- 5 years of experience supporting/Designing/implementing IP networks.

Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Primary Skills

Excellent Customer handling and communication (verbal and written) skills

Thorough understanding (Packet level) of -

• IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS , RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  
  

Understanding/Exposure/Expertise in one or more areas -

• MPLS, VPLS, L2 and L3 VPN
• MPLS Traffic Engineering, LDP, RSVP
• Multicast technologies NG-MVPN, PIM
• Perl/Unix/Expect scripting
  
  

Experience

• 2- 5 years’ experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
• Experience in directly interacting with customers (globally) highly desired
  
  

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Additional Skills

Preferred Certifications - CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

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Job

Engineering

Job Level

TCP_01

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.