Technical Support Engineer

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand.

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are:

At Harri, technical support engineers are responsible for troubleshooting, diagnosing and resolving business flow issues and technical issues related to all Harri’s products and services.

A technical support engineer is responsible for providing assistance and resolving technical issues for customers or clients. Their primary role is to provide level 2 support to users who are facing problems with our products and features, this includes utilizing different software and technologies for resolving issues, like writing scripts to perform certain tasks, DB manipulation, documentation, reporting bugs, testing, and ensuring features are behaving as they should.

Key Responsibilities:

Technical Support Engineers at Harri are usually responsible for providing technical assistance and support to customers or internal users. They troubleshoot and resolve technical issues that customer support can not resolve from their side, technical support engineers research, diagnose, and answer queries, and assist with both simple and complex product or service-related problems or inquiries.

Technical support engineers at Harri learn a lot along the way, as they need to use up-to-date technologies to aid their work.

You will use email, Slack, and communications on tickets to give account managers and clients quick answers to simple IT issues.

You will also need to use Zoom and other video conferencing applications for more complex issues that need further discussion and collaboration.

Experience and Skills:

• A degree in a relevant field, like Computer Science, IT, or Software Engineering
• Excellent English - spoken and written
• Strong QA and troubleshooting skills
• Good level of scripting and programming experience, especially in Python
• Strong knowledge of SQL (MySQL and NoSQL)
• Linux / Unix experience
• AWS services knowledge
• Background in version control systems, with a focus on GitHub and the ability to manage and track changes to source code efficiently.
• Familiar with support tickets and knowledge-based systems (Jira and Zendesk in particular)
• Willing to learn and able to work in a fast-paced environment
• Make.com experience is a plus
  
  

*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*

Skills

LINUX

UNIX

AWS Service

NoSQL

MySQL