Technical Support Engineer

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position

• At least three years’ experience in a technical support position, preferably with a networking technology company.
• In depth knowledge and hands on experience with network monitoring and troubleshooting utilities.
• Experience reading and understanding packet captures using tools such as: Sniffer, Ethereal, Wireshark, Cascade Pilot, AppTransaction or similar.
• Thorough understanding of the TCP/IP stack.
• Expertise in network monitoring technologies (such as Netflow, SNMP, WMI, TAP/SPAN mirroring)
• Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking.
• Excellent communications skills, both oral and written.
• Excellent troubleshooting skills.
• Hands-on experience with OPNET/Network Physics, Mazu or Riverbed products is preferred.
• Experience with UNIX/Linux/Microsoft operating systems.
• Familiarity with Python and Perl scripting
• Cisco CCNP or CCIE is highly favored.
• Prior or current security clearance a plus, but not required.
  
  

What You Will Do

• At least five years’ experience in enterprise technical support role, preferably with a networking technology company
• Strong technical and problem-solving skills
• Excellent client handling skills
• Excellent verbal and written communication skills
• Ability to handle stress and work under pressure
• Fast self-learning and independent
• Bachelor’s degree in Information Technology, Computer Science or equivalent
  
  

What Makes You An Ideal Candidate

• Strong Windows OS's knowledge
• Strong knowledge on Dockers and Containers
• Strong Unix/Linux skills
• Good understanding Java technology
• Knowledge on AWS / Azure cloud platform is a plus.
• Good understanding on VMware Esx environment
• Basic knowledge on databases (PostgreSQL, Oracle, Vertica) is a plus
• Understanding of TCP stack is desired
• Basic knowledge of programming languages/scripting
• Previous 2 to 3 years tech support Experience needed
• Excellent communications skills, both oral and written and also troubleshooting skills is a plus
• Minimum of BS degree in Computer Science or equivalent field, MS degree desired
  
  

What We Offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check Us Out On

www.riverbed.com

@LifeAtRiverbed

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