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1 Week ago

Technical Support Engineer

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Information Technology

Full-Time

FINECONS PVT LTD

Overview

1. DHCP

2.Domain & Workgroup

3.Outlook configuration

4.POP & SMTP & IMAP

5.PST & OST

6. Switch types

7.Ticketing tool

8.Private IP & Public IP

9.Type of printer

10.O365

E-mail configuration , Installation & Trouble shooting-O365 Full Suite

Operating System Installation & Configuration & Troubleshooting - Win 10,11

Antivirus, MS Office, Mailing clients, and other software - Installation, Configuration & FLT

Configuration -Hardware Troubleshooting: Desktops & Laptops, Printers, Scanners, Barcode Machines, VC devices

Patch management for desktops, laptops

Knowledge of Earthing / Basic about UPS

Knowledge of Configure & FLT - Video conferencing system

Troubleshooting all network and application issues

Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.

Help resolve software and technical questions for the customer efficiently and effectively

Manage customer expectations regarding estimated response times for issue resolution.

Resolving the issues through Phone, chat, and email communication channels.

Job Type: Full-time

Pay: ₹150,000.00 - ₹210,000.00 per year

Benefits:

Health insurance
Provident Fund

Shift:

Day shift

Work Location: In person

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