Technical Support Engineer

About Us:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communitie

NetApp Storage Job Description:

Responsibilities:

• Provide L3-level support for NetApp CDOT in a NAS environment, ensuring high availability and performance.

• Demonstrate in-depth expertise in NetApp C Mode, including cluster configuration, SVM/volume-based replication, LIFs setup and storage efficiency implementation.

• Manage and troubleshoot SMB/CIFS shares, NFS exports and dual protocol shares, ensuring seamless data access and performance.

• Perform performance analysis, troubleshooting and root cause analysis (RCA)using tools like NetApp Active IQ Manager, OCUM and OnCommand System Manager.

• Plan and execute patch/microcode upgrades and data migration from other storage arrays to NetApp C Mode, following ITIL Change Management

• Lead Problem Management activities, including identifying, diagnosing and resolving complex storage issues.

• Configure and manage Cluster Aggregates, Volumes, Qtrees, Snapshots and SVMs, adhering to industry best practices.

• Perform capacity planning like monitor storage usage, forecast future needs, and implement strategies for optimal storage utilization

• Collaborate with vendors and cross-functional teams to resolve complex technical issues and ensure smooth operations.

• Perform migration task and ability to work on migration / planning of storage from old new hardware

• Mentor BAU support teams, contribute as individual contributors and translate business requirements into scalable technology solutions.

• DR configuration and implementation.

Skills:

• Deep knowledge of NetApp ONTAP: Thorough understanding of ONTAP functionality, configuration, and troubleshooting techniques.

• Experience with SAN/NAS: Familiarity with storage area networks (SAN) and network-attached storage (NAS) technologies.

• Troubleshooting expertise: Ability to diagnose and resolve complex storage issues.

• Strong communication skills: Ability to communicate technical information clearly and concisely.

• Networking knowledge: Understanding of networking protocols and concepts.

• Relevant certifications: NetApp certifications (e.g., NetApp Certified Administrator) are often preferred.