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2 Days ago

Technical Support Engineer

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Hyderabad, Telangana, India
Information Technology
Full-Time
RADCAM TECHNOLOGIES PRIVATE LIMITED

Overview

Job Title: Technical Support Engineer

Salary: Best in Industry, not a constraint for the right candidate

Notice period: Immediate joiners preferred

Place of posting: Bangalore/Pune

Job brief

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. They will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Responsibilities

  • Identifying and prospecting potential customers by working on leads
  • Be an expert in the products services of the company and communicating their value and utility to the prospects.
  • Provide Software Technical Support (ONLINE ON SIGHT)
  • Arranging conducting software demo to customers
  • Benchmarking for MSUs (Maintenance, scheduling, and up-gradation)
  • Sending quotations Commercial negotiations with the customers follow up till the order /sale is closed
  • Customer training and annual maintenance of software
  • Understanding client needs and offering solutions and support
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their software is fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Working with sales team when closing sale
  • Follow-up with existing customers for new business and networking with new customers
  • To be based at our Bangalore office, handling the sales servicing of our all softwares.
  • Our Bangalore office is located at Bettahalasuru Cross (Located on Devanahalli Airport Road)

Required Experience, Skills And Qualifications

  • 1+ years experience in CAD / CAM software sales, like Cimatron, GibbsCAM for tool rooms Metalix
  • Masters /Bachelors degree /Diploma in related domain (technical or engineering or any field) along with software sales experience.
  • Strong CAD / CAM software theory and practical application experience and successful track record, recommended.
  • Software Sales: 1 years (Preferred)

Other Skills And Qualifications

  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers.
  • People Skills: Persuasive and goal oriented.
  • Possesses an energetic, outgoing, and friendly demeanour.
  • Self-motivated and self-directed.
  • Able to multitask, prioritize, and manage time efficiently.
  • In-depth understanding of company products, services, and its position in the industry.

Job Type: Full Time

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