Dehra dun, Uttarakhand, India
Information Technology
Full-Time
42Gears
Overview
Relevant Experience: 2 – 3 years
Job Description
As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance.
Roles And Responsibilities
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Browse Files
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File name should contain "A-B a-b 0-9 () -".File type: PDF, Maximum file size: 2MB, If you encounter any difficulties with uploading your resume, please feel free to email it to us at jobs@42gears.com.
I hereby acknowledge that I have read and understood the 42Gears Applicant Privacy Policy, and agree to 42Gears' use of my personal data in accordance with the Applicant Privacy Notice.
Δ
Job Description
As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance.
Roles And Responsibilities
- Handle incoming support calls, emails, and chat messages from clients encountering technical issues.
- Diagnose and troubleshoot technical issues associated with our unified endpoint management product.
- Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience.
- Escalate intricate technical issues to the appropriate internal teams for resolution.
- Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution.
- Document and meticulously track support issues to contribute to a comprehensive knowledge base.
- Stay abreast of the latest features and updates on our unified endpoint management product.
- Conduct product training sessions for clients and internal teams as required.
- Communicate effectively with clients, keeping them informed of the status of their support requests.
- Uphold a high level of customer satisfaction through professional and courteous communication.
- Bachelor’s degree in a relevant technical field or equivalent practical experience.
- Demonstrated experience in technical support or a comparable customer-facing role.
- Proficient troubleshooting and problem-solving skills.
- Effective communication and interpersonal abilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous.
- Availability to handle customer support through various channels, including calls, emails, and chats.
- Ability to work from the office.
- Willingness to work in rotational shifts covering a 24/7 operation.
- Name
- Email Address
- Upload Resume
or
Browse Files
0 of 1
File name should contain "A-B a-b 0-9 () -".File type: PDF, Maximum file size: 2MB, If you encounter any difficulties with uploading your resume, please feel free to email it to us at jobs@42gears.com.
I hereby acknowledge that I have read and understood the 42Gears Applicant Privacy Policy, and agree to 42Gears' use of my personal data in accordance with the Applicant Privacy Notice.
Δ
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