Pune, Maharashtra, India
Information Technology
Other
Inspiredge
Overview
Role : Technical Support Engineer
Experience : Freshers
Location : Visakhapatnam
Role Summary
We are looking for a motivated Technical Support Engineer (0–2 years experience) to provide first-level support to US-based customers. The ideal candidate should have strong communication skills, basic IT and networking knowledge, and the flexibility to work in rotational shifts.
Essential Functions
- Provides frontline technical support to US-based customers through calls, emails, and chat interactions.
- Handles inbound support requests, resolving or escalating technical issues in line with company procedures.
- Understands and follows predefined troubleshooting procedures and standard operating protocols.
- Maintains accurate and detailed documentation of customer interactions and issues in the ticketing system.
- Ensures all service level agreements (SLAs) and response times are consistently met or exceeded.
- Collaborates with internal teams and escalates complex issues as needed.
- Manages assigned tickets and tasks independently while meeting deadlines.
Required Qualifications
- Graduate degree in Information Technology, Computer Science, or related discipline.
- 0–2 years of experience in a Technical Support or IT Helpdesk environment.
- Ability to comprehend and communicate effectively with US-based customers (including understanding the US accent).
- Basic knowledge of networking concepts.
- Flexibility to work in rotational shifts, including weekends and holidays.
Soft Skills
- Ability to follow standard processes and work in a structured environment.
- Communicates effectively with customers, clearly explaining solutions and managing expectations.
- Positive attitude and team-oriented mindset.
- Proactive approach to issue resolution and continuous improvement.
Similar Jobs
View All
3 Hours ago
IOT - Product Manager
Information Technology
- 4 - 6 Yrs
- Mumbai
Our client is a pioneering Cleantech platform that bridges finance and technology to accelerate the adoption of rooftop solar energy in India. Backed by top-tier investors, our client combines a digital lending platform and IoT-enabled asset manageme...
1 Day ago
MERN Stack Developer - Remote
Information Technology
- 2 - 4 Yrs
- Anywhere in India/Multiple Locations
Job responsibility:
Hire and mentor a team of high-calibre front-end and Backend engineers
Design and develop new user-facing full-stack applications.
Building reusable components and front-end, backend libraries for future use
Optimizing...
1 Day ago
Robotics Software Engineer 3 (Senior-Level)
Information Technology
- Surat, Gujarat, India
Title: Robotics Software Engineer 1 (Junior)DescriptionAuzmor is redefining workforce training by seamlessly integrating human and robotic skill development to empower the hybrid workforce of tomorrow. As a Robotics & AI Research Engineer in our Rob...
1 Day ago
Security Analyst - CISA/CISM
Information Technology
- Surat, Gujarat, India
Kansoft is looking for a Security Analyst who will play a vital role in strengthening our information security framework, supporting audit readiness, and ensuring alignment with global security standards. The ideal candidate will have a strong under...
1 Day ago
Java Developer - Spring Boot/Microservices Architecture
Information Technology
- Surat, Gujarat, India
Java DeveloperWe are seeking a skilled and experienced Java Developer with 6+ years of hands-on development experience to design, develop, and maintain scalable Java-based applications. The ideal candidate will have deep expertise in Java 8+, Spring...
1 Day ago
Codemonk - Python Backend Developer - Django/FastAPI
Information Technology
- Surat, Gujarat, India
About RoleWe are seeking a skilled Backend Engineer with 2+ years of experience to join our dynamic team, focusing on building scalable web applications using Python frameworks (Django/FastAPI) and cloud technologies. You'll be instrumental in devel...
1 Day ago
Roadcast - Senior Python Developer - Flask/Django Framework
Information Technology
- Surat, Gujarat, India
We are seeking a highly skilled and experienced Senior Python Developer to join our dynamic team. The ideal candidate will have a strong background in designing, developing, and deploying robust and scalable Python applications.You will be responsib...
1 Day ago
Haqdarshak - Data Engineer - ETL
Information Technology
- Surat, Gujarat, India
Skillsets And AttitudesMust have : Educational Background : Bachelors degree in computer science, Information Technology, or a related field. Technical Proficiency Hands-on experience with database technologies (e.g., Oracle, SQL Server, MySQL, P...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in