Technical Support Engineer

Job Title: Technical Support Engineer

Responsibilities:

• Implement and install the Plugin on the customer's system.
• Work off-site to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e., Database, Application, Network, Communication).
• Act positively and respond promptly to the customer’s requests/tickets.
• Prepare, review, and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance remotely.
• Perform any other job-related duties incidental to the work.

Requirements:

• Bachelor's Degree in Information Technology, Engineering/Science, Computer Application or any related field.
• 1 to 2 years’ experience in a familiar field.
• Basic knowledge of operating systems (MS Windows).
• Good knowledge of advanced Excel.
• Excellent verbal, written, and interpersonal skills.
• Excellent team player.
• Excellent customer service skills.
• Attention to detail skills.
• Effective communication skills.