Technical Support Engineer

Overview

Technical Support Engineer – US Shift

Location: Gorakhpur (On-site)
Shift Timing: Night Shift (US Time Zone)
Employment Type: Full-Time
Working Day: 5 days

Company Overview:

Sagenext Infotech Pvt Ltd is a leading cloud hosting provider offering specialized solutions for QuickBooks and other tax/accounting applications. Serving CPAs, accountants, and businesses across the United States, we pride ourselves on delivering secure, scalable, and seamless hosting experiences backed by round-the-clock technical support.

Job Description:

We are seeking a technically proficient and customer-oriented Technical Support Executive to provide comprehensive support to our US-based clients. This role demands strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud-based environments.

Key Responsibilities:

· Provide technical assistance to clients via phone, email, and chat.

· Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration.

· Assist clients in the installation, configuration, and use of hosted applications such as QuickBooks, Drake, Sage, etc.

· Maintain accurate documentation of support tickets and resolutions.

· Escalate unresolved issues to higher-level technical teams when required.

· Ensure high customer satisfaction through timely and effective resolution of issues.

Requirements:

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· 0–3 years of experience in a technical support or IT helpdesk role.

· Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms.

· Familiarity with accounting software (QuickBooks, Drake, Sage) is a plus.

· Excellent verbal and written communication skills in English.

· Willingness to work in night shifts to support US clients.

Preferred Skills:

· Analytical and problem-solving mindset.

· Ability to manage multiple tasks effectively.

· Customer-centric attitude and strong interpersonal skills.

How to Apply:

Please email your resume to hr@thesagenext.com with the subject line: “Application for Technical Support Executive – US Shift”.

Benefits to Learn

Technical Proficiency

Cloud Computing: experience with cloud platforms (e.g., hosting QuickBooks, Sage, Drake).
Remote Desktop Protocol (RDP): Setup, troubleshooting, and performance optimization.
IT Troubleshooting: Diagnosing and resolving hardware/software/network issues.
Application Support: Deep knowledge of accounting software and its behavior in hosted environments.

Job Types: Full-time, Permanent, Fresher

Pay: ₹156,000.00 - ₹200,000.00 per year

Benefits:

• Food provided
• Provident Fund

Shift:

• Night shift
• US shift

Work Days:

• Monday to Friday

Work Location: In person