Bangalore, Karnataka, India
Information Technology
Full-Time
BusinessOnBot
Overview
As a Technical Support Engineer, you will provide front-line support to our enterprise customers, troubleshoot issues involving APIs, scripts, and databases, and collaborate cross-functionally with our product, support, and success teams. You should have a strong technical foundation, excellent communication skills, and a passion for delivering solutions to complex technical problems.
Responsibilities
Responsibilities
- Provide timely and effective technical support to B2B clients via email, Slack, and ticketing systems (Jira).
- Troubleshoot, debug, and resolve issues related to our SaaS platform, APIs, integrations, and backend systems
- Run and modify scripts to diagnose problems, automate tasks, or provide temporary workarounds.
- Investigate database issues by writing SQL queries and analyzing data across different environments.
- Work with product, customer success, and customer support teams to escalate bugs, track fixes, and provide client feedback.
- Assist with onboarding technical integrations and API usage best practices.
- Maintain and contribute to internal and external technical documentation.
- Participate in an on-call rotation, as required, to support mission-critical customer needs.
- Strong understanding of APIs (RESTful), including authentication, and tools like Postman.
- Experience writing and running scripts (e. g., Python, Node.js ) for automation and diagnostics.
- Proficiency with SQL and experience querying relational databases(e, MySQL).
- Familiarity with log analysis and debugging tools.
- Experience using Jira for ticket management and workflow tracking.
- Proficiency in using Slack for team collaboration.
- Ability to manage and prioritize multiple tasks in a fast-paced, client-facing environment.
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