Technical Support Engineer

Job Summary

We are seeking a Technical Support Engineer – Performance with expertise in troubleshooting performance-related issues in enterprise storage environments. The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques. This role is part of our Level 2 Support team, responsible for diagnosing, analysing, and resolving performance-related incidents while providing excellent customer service to enterprise clients.

Job Requirements

• experience in technical support, systems administration or related roles.
• In-depth knowledge of storage protocols such as FC, iSCSI, NFS, CIFS/SMB, and how they relate to system performance.
• Proven experience in troubleshooting performance issues in enterprise storage systems.
• Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/CIFS protocols.
• Familiarity with performance analysis tools like Perfstat, Performance Manager, and AutoSupport.
• Ability to read and analyze logs, traces, and performance metrics to diagnose issues.
• Basic networking knowledge to assist with performance issues caused by network congestion or misconfiguration.
• NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus.
• Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
  
  

Education

• B.E/B. Tech or M.S in Computer Science or related technical field
• 4- 8 years of experience in technical support
  
  

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

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